Buyers can return any item purchased on TrueGether within 15 days of delivery. If buyer needs to return the item, they need to contact the seller and ask for return instructions. Buyer pays for return shipping in all cases. The refund will be issued via the original payment method used.
If the seller has specified their own return policy on the listings detail page then that return policy overrides the TrueGether return policy.
In case seller doesn't respond or doesn't issue a refund, we recommend filing a dispute with your payment provider.
TrueGether makes it easy for you to determine whether a buyer or a seller can be trusted. If the member has attached a social profile to his/her profile then you should be able to determine the trustworthiness of the member by looking at his/her social connections, recommendations and other information provided by the social network. We also allow members to leave detailed feedback for transactions. This is another criteria you can use to evaluate whether a member is trustworthy.