Buyer Protection Information

Your purchase is always covered. If paying via PayPal the PayPal purchase protection policy applies. If paying via Amazon the Amazon a-to-z guarantee applies.
What happens when I make a purchase on TrueGether?
  1. A customer visits TrueGether and places an order.
  2. The customer pays the seller directly via PayPal or Amazon Payments.
  3. TrueGether tells the seller about the sale.
  4. The seller confirms the payment with PayPal or Amazon Payments.
  5. The seller ships directly to the buyer via USPS, UPS, FedEx, or another qualified carrier.
Who do I pay when I make a purchase on TrueGether?

Buyer pays the seller directly via one of our payment processors - PayPal or Amazon Payments.

The seller is an individual/business that is not associated with TrueGether.

And what about shipping?

The seller ships directly to buyer via USPS, UPS, FedEx, or another qualified carrier. TrueGether does not keep any inventory, nor do we facilitate the shipping of items.

TrueGether is not involved in the actual transaction of money and goods between buyers and sellers, and does not transfer legal ownership of items from the sellers to buyers. As a result, TrueGether has no control over the items advertised, or the ability of sellers to sell items, or the ability of buyers to pay for items.

Many times you can view the shipping method directly in the listing of the item they purchased. Otherwise contact the seller via email for this information if they have not already added tracking information to the order.

What do I do if I have a problem with my transaction?

1. Contact the seller: If your item hasn't arrived or isn't as described, first try to contact the seller. Most sellers are happy to resolve any issues buyer may have, so give them a chance to make it right for buyer. Please note that payment disputes are time sensitive.

2. File a dispute with the payment processor: In order to get your money back, buyer will have to file a dispute with whichever processor was used to pay for your purchase. TrueGether offers PayPal and Amazon Payments as payment processors - both of which offer buyer protection programs.

How can I get my money back?

First, you will need to identify the payment company you used to make the purchase.

Currently, TrueGether offers two payment processors - PayPal and Amazon Payments. Both payment processors offer buyer protection programs.

After you've identified which payment company you used, file a claim with whichever processor was used to pay for your purchase - either PayPal or Amazon Payments.

For specific rules and guidelines for those programs, along with instructions on how to file a claim, visit the appropriate website using the links below :

PayPal buyer protection

PayPal Buyer Protection rules, guidelines and instructions
> PayPal requires that buyer file a dispute within 45 days of purchase

Amazon buyer protection
Amazon Payments

Checkout by Amazon Buyer Protection (A-to-Z Guarantee) guidelines and instructions
> Checkout by Amazon requires that buyer file a dispute within 75 days of purchase
My purchase is no longer eligible for PayPal/Amazon Payments buyer protrection policy. Can I still get a refund?

If your transaction falls outside of the payment processor's buyer protection policy, buyer may still be eligible to file a dispute, and possibly get a refund via the credit card company or bank buyer used to pay for the transaction.

Please contact your credit card company or the bank that was used in the transaction to find out if buyer are eligible.